Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Uvadome guarantees total customer satisfaction with the items you purchase from thegentlepets.com
In order to return an item customer is responsible for shipping back to us.
-Take a picture of the defective/incorrect item(s) showing the issue.
*Further instructions will be given through email.
-You will be refunded for the merchandise total, plus applicable sales tax paid, minus shipping and restocking fee.
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-Book with obvious signs of use
CD, DVD, VHS tape, software, video games, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Only regular priced items may be refunded, unfortunately sale/promotional items cannot be refunded.
-Discount codes must be applied at the time of checkout – You must press “Apply” to see the order total update.
-We cannot adjust any prices after the order has been submitted.
-Only one code can be used on a purchase
-Coupon codes cannot be applied to previous purchases.
Orders can only be cancelled within 24 hours from the time of purchase. If it’s more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.