At Gentlepets, customer satisfaction is our top priority. We are committed to ensuring that your shopping experience is seamless and enjoyable, from the moment you place your order to the moment it arrives at your door.
Yes, once your order ships, you will receive a tracking number via email, allowing you to monitor its journey to your door.
If you need to change your delivery address, please contact our customer service team [email protected] or 508-615-4073 as soon as possible. Changes can only be made before the order is shipped.
If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance on the CONTACT US panel.
If you are not home, the carrier will leave a notice with instructions on how to pick up your package.
